🔁 MNKSHOP.COM – Replacement & Warranty Policy

At MNKSHOP.COM, we always strive to deliver authentic and high-quality products. Most of our items come with official brand warranties, and some offer replacement warranties, which are clearly mentioned in the product details.

We want your shopping experience to be worry-free and smooth. However, if you face any issues, a one-time replacement or service warranty will be provided as per specific terms and conditions.

✅ When You Are Eligible for a Replacement:

• Manufacturing defects

• Device does not turn on (dead unit)

• Operating system or hardware-related issues (excluding third-party apps or software)

• Performance drops below 80% or frequent restarts

Note: If a product has already been replaced once, only service warranty will be applicable thereafter (if valid).

❌ When Replacement or Warranty Is Not Applicable:

• Physical damage (broken/burnt product)

• Improper or careless use of the product

• Warranty sticker or software is removed

• Accessories such as battery, remote, keyboard, charger, etc., are not covered

• If the product has already been replaced once

🕒 Replacement Timeline & Process:

• Contact us immediately if an issue is found

• If sufficient stock is available, the product will be replaced promptly

• If stock is not available, it may take time, or a service warranty will be offered as an alternative

📌 Additional Important Notes:

• The product must be returned in full packaging, including the box, sticker, invoice, and all accessories

• If the product is not in its original condition, replacement may be denied

• Courier charges may be applicable depending on the situation

📌 Contact Us:

• Service Hours: Daily from 10:00 AM – 8:00 PM

• Hotline: 01757-485067 (WhatsApp)

• Email: support@mnkshop.com

• Facebook Inbox: Active support available!

💡 MNKSHOP.COM is committed to ensuring top quality, safe service, and customer satisfaction. Your Trusted Online Shopping Partner!